Organizational design & team development
Curriculum development & delivery
Woodland Park Zoo: Serve on the docent training committee. Embed activities and exercises into continuing education and docent training. This helps foster engagement and community building among participants. In addition, these sessions have served to develop stronger communication/listening and guest interaction skills for docents through fun and energetic activities and lively discussion. These volunteers were then better equipped to serve as science educators on zoo grounds, in service of the zoo's mission to 'inspire guests to learn, care, and act.'
City of Seattle: Designed and created a team from the ground up to lead a large, diverse department through a transformation change initiative: re-implementation of a citywide financial system. Applied improv helped by allowing a team to quickly ramp up and develop trust in one another, and as a mechanism for stakeholders to think in new and different ways about the challenges associated with figuring out new processes and approaches for getting the fundamental work of the city done.
Lisa enjoys weaving Applied Improv tools and approaches in service of building and developing teams and cross-functional work groups in mission-driven settings. The rich toolkit improv offers works well in any number of environments. She has used them as an internal consultant delivering systems development and implementation and other transformational change initiatives for higher education, public sector, and business settings.
MBA with PMP, LEAN/Six Sigma, and Prosci Change Management certifications